By Uziah Tusaasire
KCB Bank Uganda has wrapped up its annual Customer Service Week celebrations under the theme “Mission Possible,” highlighting a renewed commitment to community engagement, customer satisfaction, and environmental sustainability.
The week-long event saw the bank’s 15 branches nationwide transformed into vibrant centers of customer appreciation, teamwork, and corporate social responsibility activities.
According to Sheila Awori, the Acting Head of Marketing and Communications at KCB Bank Uganda, the celebrations blended corporate elegance with cultural flair, as staff dressed in themed attire throughout the week from traditional wear to formal corporate outfits.
She added that the bank used the occasion to advance its Environmental, Social, and Governance agenda, setting an ambitious goal to plant 15,000 trees by the end of 2025 to help combat climate change and restore degraded ecosystems across the country.
While speaking at the closing ceremony, Edgar Byamah, Managing Director of KCB Bank Uganda, said the initiative demonstrated the bank’s commitment to serving not just customers but also the environment and society.
The event concluded with the recognition of outstanding team spirit, where Team
Courageous emerged as the top team, receiving UGX 5 million, followed by Team Connected
with UGX 3 million, and Team Closer with UGX 2 million in appreciation of their
remarkable efforts.
KCB Bank Uganda is a commercial bank in Uganda. It is licensed by the Bank of Uganda, the
central bank and national banking regulator. The Bank has 15 branches spread across the
country,15 ATMs, 585Bank Agents and 302 Merchant outlets. Its mission is “To drive
efficiency whilst growing market share in order to be the preferred financial solutions
provider in Africa with global reach.”
